All rights reserved. Goods requiring assembly need special care when handling. Find wooden, metal, fabric bed frames starting from $199. Poor management/ logistics. With no fees, you would have $57,434.91. Upgrade your dinnerware collection starting as low as $1 at Structube. Consumer complaints and reviews about Structube. Check the website and the availability date had changed to Nov. 31. My main concerns are will the pillows and seat cushions dent or lose their firmness easily, and how much the fabric pills. At 7 nights, this sleep trial is considerably shorter than most mattress-in-a-box companies. Structube is the place to shop for the latest modern and contemporary furniture for your home. See product page for details. The ship date can be pushed back multiple times between a couple of weeks to several months — Again without notifying the purchaser.Worse yet, if you've purchased multiple items, they wont ship your items until all of them are in stock at the same time. Going to get my Visa refunded tonight before these guys shutter their stores and disappear into the night. JavaScript seems to be disabled in your browser. Would not recommend, neither will buy again. So the two percent annual fee cut your total return almost in half! You simply need to enter these Structube discount codes prior to checkout. Can anyone comment on sofa quality over time? My saga with Structube fishy smelling bed was finally picked up and I was refunded. Join the conversation with thousands of savvy shoppers in Canada’s largest online forum. Good afternoonFollowing our conversation at the store last week, please find attached the pictures of our sofa and receipts.We used to live in Montreal a few years ago and we met the company there. As such, these exclusions or limitations may not apply to you. I bought a couch on September 21. I ordered 2 Loretta couches on July 28th 2020 with a back in stock date of Sept 4. This feature lets you determine how good a deal you are getting on toilet paper purchases. (Terms of Use, Privacy Policy, Manage Consent Do Not Sell My Data). Some exceptions apply. The lady that approached me was very nice and did not push or look annoyed when I said I was just "checking the place out" because I had never been in a Structube before. I can only hope that I get my dinning table this year. Please contact your nearest store location within 7 days of delivery or pick-up to arrange a return or exchange for in-store purchases. All rights reserved. Almost three months later and my Bagus desk and Anton chair have left their temporary residence in the Port of Montreal and now reside permanently in Winnipeg!Nothing is damaged or smells like fish. After finally getting somewhat of a response, Structube is trying to charge me $70 return fee??? Lenovo C32q-20 31.5 Inch QHD Monitor, [Petro Canada] For more information about Pickup in-store, please ... HOME DELIVERY: Kindly note that Structube will cover the delivery charge within a certain radius. I like their stuff. If the item is not in the store or cannot enter your car please avoid Structube like a plague. TLDR: Structube bad. Don't pay shipping costs on Structube orders of at least $299 for a limited time. But my employee needed a desk to work on so I wrote back asking...delayed until when? I will be happy to take credits if Structube can manufacture furniture with good quality but all the products are so filmsy and can easily break. Now, I am trying to cancel the order. Sign up for our email alerts & we'll let you know about future deals & discounts! The unused item must be returned in its original condition and packaging. This feature lets you determine how good a deal you are getting on toilet paper purchases. We are happy with the product. USE PROMO CODE: FREESHIP. They came back with the wrong piece! Nobody has any idea when or how you will get the goods you paid for!! This warranty does not, in any way, supersede the rights given to you by law. However after waiting the months before my order was due to arrive (due to back ordered products) I had to call them to find out that they never had a record of my order. Bought the Polo, Horizon, and a bed frame. I spent 1200 on a new sofa and less than 3 months later the sofa is bowing in the middle. We will not publish reviews that contain: HOME DELIVERY: Kindly note that Structube will cover the delivery charge within a certain radius. We publish all reviews that follow our review guidelines.We have a few simple rules to ensure that product reviews are useful, informative, and safe. Structube reviews are mostly positive. Structube furniture reviews are some of the more positive on the Internet. Please contact your nearest store location within 7 days of delivery to arrange a return or exchange for in-store purchases. RedFlagDeals for iOS and Android makes it easy to stay on top of the latest Canadian deals, flyers and freebies from wherever you are! Find filing cabinets, shelves, bookcases and more at Structube for as low as #139. You have to wait many months to get something back in stock. With a two percent annual fee, you would accumulate $31,329.84, a 45.45 percent reduction. Looking for beautiful and comfy chairs for your home? Ordered couch in September in store from a nice rep who gave us a delivery date of Oct. 30. This guarantee does not cover consequential or incidental damage. © Copyright 2020 Upfeat Media Inc. All rights reserved. Open your account. “when life gives you lemons, take them, and be nice to limes.” ― Elder Lemon. I was worried after reading some of the reviews on this site but I like to think I'm fairly competent and could handle the assembly with the help of a friend. I have called customer service now a total of 4 times asking to speak to a manager. They will now arrive in November. I have not been able to cancel so I suppose they prefer to just ship the desk next year where my employee will have to tell the delivery guy to take a hike. Sent an email to the director Joel Briere and of course no response. Join the conversation with thousands of savvy shoppers in Canada’s largest online forum. Refresh your home without breaking the bank! Please contact us as soon as possible with a detailed description of the issue along with a photo. The warranty applies to manufacturing defects resulting from residential use only. I realize Covid is resulting in many delays and in the big picture it isn't a big deal that I had to wait so long for my home office furniture. I bought a cabinet and some glassware. It’s a very comfortable and beautifully designed mattress, and the sheer number of Structube Nuaj mattress reviews online is a testament to its popularity. Looking to redecorate your home? They took a month time to respond and stating that they can allow me to return the product but refund will be issued only in the form of Structube credits for future purchase. The name Structube is derived from the French word “structures tubulaires," which means "structural tubular," a nod to the first products it sold. Today is one week and the table is still sitting pretty in the showroom. The response was simply that it … They delivered a broken mirror and refused to refund the delivery fee since mirror was discontinued and I was unable to get an exchange. This site uses affiliate links and we may receive a small commission when you click through and buy from select stores. The response was simply that it is delayed. Items shipped via FedEx Ground may be returned or exchanged in-store. © Structube, 1999-2020. I can find almost everything elsewhere with free shipping, free returns, and lower prices/promo codes. I just recently discovered Structube, after reading an article describing it as the "Upper Class IKEA", and when looking at their website's Return policy I saw that they do not charge a a fee their items to be picked up. Before submitting your inquiry, please take a moment to review our warranty policy. The easiest way to land a great bargain on home essentials is by signing up for their email newsletter. Valid from the date of delivery or pick-up. Fast forward to mid September, no couches, no calls and no emails. I don't cry often, but she was so vile to me (because they did not deliver to me at the time arranged) that I was left in tears. I ordered another bed...they delivered it with missing pieces. Update: They tried to charge us $70 for the delivery fee after guaranteeing that it would be free. Some exceptions apply. Note that delivery personnel will only ship and bring your item to your location. Terms and conditions. Sounding like a broken record but have to vent about the horrible customer service. FREE DELIVERY TO YOUR DOORSTEP WITH ANY PURCHASE OVER $299*. Totally useless company. Never purchase anything from Structube. Is the "No Return Fee" a new Structube promotion? I regret I did not order the couch at another place, but as I said I like their stuff. And i had to pay twice for delivery and they couldnt even do anything about it!