This has to do with the density of the foam. It is very firm for a memory foam mattress (maybe it will soften up over time), so firm that my body doesn't sink far enough to fill in the lumbar space of my back. If you're looking for a comfortable mattress at an affordable price, I highly recommend this mattress. We even slept on it the first night!. The pillows are glorious. The issues we are having is that the Gel Foam has shrunk 1.5 inches on the foot of the mattress and 1 inch on the one side, across the entire width and length of the mattress. From the very first night was able to get a good nights sleep! Now it did have a high spot for the first two weeks but after it began to break in things got better. Very dissapointing! The factory folds the mattress several times and then compresses it in a plastic wrapper. [...] We then waited only a few hours, made the bed, and slept that night on it. Innerspring Memory Foam Hybrid. Its been great this first week! This truly is the Best Mattress Ever! This is a great mattress! The upper 3 inches of gel memory foam is really ridgid when cold. YES (2) The price of it is unbelievably low, I recall we paid $2,000.00 for our old mattress over 15 years ago.Maria & Ted Phillips. My husband and I moved to our new house and bought this mattress for our room. Love a firm mattress and this one is PERFECT!!!!! August 25, 2019 . I was nervous. It has deep impressions where we sleep. The one caveat is - the mattress says it's Serta but it's not really. I LOVE plushness in my mattress so the feeling foam was not quite what i was originally hoping for but i think its great now (coming from a spring mattress). Longevity is also a bit of an unknown, since this is a new material....hopefully it be comfortable for it's 10 year warranty. Marcell and the rest of the staff are very knowledgeable and helpful. Supportive with temperature regulation for the coolest, most comfortable sleep ever. This thing is HORRIBLE.Main complaints:*Stiff as a board.. No matter the temperature (they claim your body temperature will fix it as it heats up)*Stinks of chemicals. I was 9 months pregnant when we got this mattress and I thought it would be good because it can help me get a good nigh rest by having a good support. I could not see spending 1500 to 3000 dollars for a similar mattress. Macy's had the Serta line of beds and I liked them much more than the others that were there. Its definately firm. We have a temperpedic and home and never sleep well with out it. So far, I'd say worth the money. YES (0) The hardest thing we had was finding a proper platform for it. If you are thinking about buying, read up on the return and warranty policies beforehand. He told me it feels like sleeping on a cloud. Thanks!! The ordering process was easy and the mattress was delivered quickly. Those folks that weight more than average or use their mattresses more than once a day may experience slight decreases in longevity. This mattress is very comfortable - no pain from pressure points. I like to sit on the edge of the bed and put on my shoes, but this bed does not have the support on the edges to do that. Lastly, it does trap a heat a little bit.Overall, I am really unsatisfied, and am contemplating returning it. I recently bought Serta SleepToGo 12 inch mattress. The mattress is very good. Reg. Then we called Serta to ask about it and they said they sold the rights to Sleep Innovations to make the mattress and use their logo to help sell it. I have back problems and this has been wonderful. More info. I feel that the hybrid is a good balance of you are not sure which to get. love this mattress! that we bought for our bedroom so much so that we got rid of our sealy posturepedic and bought another king for a guest bedroom, We will be doing the same for the other guest room with a queen size. This was all in the middle of the day, so we figured on letting it completely fill with air through the rest of the day, so it would be ready to sleep on that night. In 2018 I purchased the Hanwell extra firm, the serta innerspring extra firm line named for Sears. I was very skeptical when I ordered the product, and when the mattress was delivered in a 3 ft box and I pulled out the mattress folded over and shrink wrapped, I became even more anxious. Serta Firm King Mattress & Low Profile Box Spring Set, iCollection Perfect Sleeper Malin Serta Firm King Mattress & Low Profile Box Spring S... 16. We did add a topper to it to make it more comfortable. It is little firm but I like firm for my aching back. We purchased on 10/30/2011 and keep a protective mattress pad/cover and deep pocket fitted sheet on at all times. I think it truly was one of the best nights of sleep ever! i LOVE THIS MATTRESS AND ITS COMFORT. I have already recommended it several times. You must lay on a foam mattress for more than a few seconds to give it time to adjust to your body. This helped make it softer and provided some relief for my husband from the heat retention.If I had to buy another mattress, I would buy this one again. Some folks report feeling comfy, but others experience discomfort. Since I have it, I tolerate it. Very comfortable mattress. Very comfortable . I would HIGHLY recommend this bed and at this price you just cant beat it.