if it is a second or damaged rugs sold in ‘as is’ condition) Must be returned with a valid Rugs a million 3.) New rug not working out? It is the practice of most sites I have seen that sell rugs, usually stated as something like no-hassle returns. FAQ. 1.) If your order was received within the last 30 days and is eligible for return, you can use Self-Service Returns to get your return label and updates when your return is received and your refund is processed. Choose how to process your return. Return Process for Textiles & Sealed Cushion Inserts. Returns must be accompanied by the packing slip/shipping receipt and in original condition. Sent to us within 30 days of the delivery date of your order (unless the item detail page says otherwise). Free Shipping & Free Returns on All Orders, Returned within 30 days of receiving your order, Returned in the same condition as delivered. Many online retailers extend the cancellation period even further, so be sure to read the terms and conditions carefully as you may have longer to return unwanted items. Order online 24/7. To be eligible for a return, your item must be unused and in the same condition that you received it. Refunds are processed within 3-5 business days after we receive your return package. ITEMS ELIGIBLE FOR RETURN MUST BE: If it turns out that your rug is less than what you expected, don’t worry--you can send it back! Enter your information below to get started. 2.) To complete your return, we require a receipt or proof of purchase. For items sold from an Amazon seller, you'll see Submit return request. To start the returns process, please reach out to customer service 24 hours a day, 7 days a week. Without proof of purchase, we are unable to accept any items for return or exchange. Telephone and email customer service 24 hours a day, 7 days a week. If you do not have the Packing Slip or have misplaced it, please call us at 800.606.6252. Drop us a line by phone any time, day or night! A Free and Simple Return Policy: On all our Oriental and Persian rug collections we offer a simple 30-day money-back guarantee (no questions asked) PLUS FREE RETURNS. Returns and Exchanges Follow New articles New articles and comments. They had UPS pick it up. 1998-2020 RugsUSA, LLC. Rugs.com is proud to offer free shipping on returns within 30 days of you receiving your order. Refunds are processed within 3-5 business days after we receive your return package. For your convenience, you may return most items ordered online to any World Market store for a refund or exchange (see below for returns exceptions). Does Ruggable offer exchanges? To start the returns process, please reach out to customer service 24 hours a day, 7 days a week. If Rugs Express agrees the fault is valid, we will gladly give you the option of an exchange of the same rug or a full refund. Returns will be refunded in the same form of tender as the original transaction. Contact Us. A: To initiate a return: Enter your order number and email address here. Items sent back to us must have the same dimensions as when they were originally shipped, for example a rug that was folded in a box must be shipped back folded in a box for the return shipping label to be accurate. DAMAGED OR MISSING ITEMS Easy Returns. Start your return We are Open! Continental US: To initiate a return, visit our Returns Center page, enter your email, and click "start a return" within 7 days of your shipment receipt to get started. Does Ruggable offer exchanges? Read our returns policy to find out more. If applicable, select to issue a refund or replacement. Please contact us within this time if you would like to request a return or refund. On the next page, choose the reason that best describes your reason for return along with how you would like to ship it back to us. Full refund. Contact Us. To quality for a manufacture fault return, simply email us on [email protected] with a description of the fault and a clear photo of the fault. If you prefer not to use online returns, follow the instructions on the Packing Slip enclosed with your order, insure the package, and mail it to the CB2 address on your Packing Slip. Sent to us in the same condition that it was delivered to you. Rug pads that have been opened; Items marked as "Final Sale" When you process your return either online or by calling customer service, we will provide you with a Return Authorization Number (RA#) and an email with complete instructions on where to ship your merchandise. If you received your merchandise in damaged condition, or items are missing please contact us as soon as possible to report the problem. Send it back for no charge within 30 days. It must also be in the original packaging. Assuming your order is eligible for a return, click on the request a return button. Track your return easily online; Start a Return. Your return will be processed immediately afterwards. I returned one to Pottery Barn. Includes: Rugs, wall hangings, cushion covers, & cushion inserts that remain sealed. What is your return policy? What is your return policy? Some exclusions apply (eg. Returns and Exchanges Follow New articles New articles and comments. *Refunds for 'change of mind' attract a $19 re-stocking fee. Due to the latest Government announcements, there are some temporary changes to the way we can accept returns. Can I return final sale items or samples? Telephone and email customer service 24 hours a day, 7 days a week. Rugs.com is proud to offer free shipping on returns within 30 days of you receiving your order. Can I return final sale items or samples? Choose the order and select Return or Replace Items. All rights reserved. Trends don’t wait, and neither should you Get your new rug ASAP! Returning a rug because they did not like the color is very common for online rug purchases. Returns Our policy lasts 30 days. Trouble with your order? 1.) If you received your merchandise in damaged condition, or items are missing please contact us as soon as possible to report the problem. Sent to us within 30 days of the delivery date of your order (unless the item detail page says otherwise) All our rugs are eligible for full refunds as long as they are: If your order was received within the last 30 days and is eligible for return, you can use Self-Service Returns to get your return label and updates when your return is received and your refund is processed. Frequently Asked Questions. Frequently Asked Questions. Try the rug in your home, and if you don’t like it for any reason just return the rug to us and receive a full refund. How do I return or exchange a Ruggable product? REFUND POLICY CONDITIONS Simply return the rug in "as purchased condition" within 48 hours of receiving the item for a refund. How do I return or exchange a Ruggable product? Important Covid-19 Update. We offer Easy Returns on products within 30 days of delivery. However, be aware that if you rely on the online store's more generous timeline for returns, there may be extra conditions you’ll have to stick to if you decide to send the goods back outside of your 14-day right to reject. Select the item you want to return, and select an option from the Reason for return menu. If it turns out that your rug is less than what you expected, don’t worry--you can send it back! FAQ. While we love to think every rug we ship out is the perfect one for every customer, we know these things don’t always work out.